How can we help?

For account help, safety concerns or a technical problem, contact the IGB team and include “nunu” in your message.

Include your app version, device model and a description of what happened. Never send your password, verification codes, recovery key or private conversations.

Report content or block someone

Use the reporting and blocking controls in nunu. If you cannot access the app, contact us with enough information to identify the account or content involved. Avoid including other people’s private information.

Location and permissions

You can manage location sharing in nunu and change location, camera, microphone, contacts and notification permissions in iPhone Settings. Contact access is optional; invitation links offer another way to connect.

Delete your account

Request account deletion from your profile settings. The request is also available during incomplete onboarding. The app shows the configured completion timeframe and acknowledges your request. Uninstalling the app does not delete your account.

If you cannot sign in, contact support for help. We may need to verify account ownership before acting.

Encrypted messages and recovery

Keep your messaging recovery information safe. Support cannot decrypt your conversations or recover missing encryption keys. Recipients may retain copies of messages they have already received.

nunu is not an emergency service. For immediate danger, contact local emergency services.